The Mail Box Express Pledge

At Mail Box Express, we understand that you are entrusting us with one of your main business functions. In return for that responsibility we offer you our 10 Point Pledge:

  • Never to hold you to any contracts in which you feel tied.
  • To always represent your business to the highest professional standards and in the best possible light.
  • To maintain our 100% same day delivery rate on your behalf.
  • To not only fulfil your requirements but to add value to your business.
  • To always invest in and use the latest technology so we can provide you with the most efficient service possible.
  • To continually improve customer satisfaction by investing in ongoing training.
  • To only employ drivers who are properly qualified to NVQ level.
  • To keep you in total control at all times by providing online tracking and a highly responsive customer service team and always rectify any issues on the same day.
  • To make sure there is always a driver available when you need one.
  • To never, ever let you or your business down.

We constantly work towards fulfilling our 10 pledges every single day and this is why we are one of the most reputable courier services within the legal and financial industry.

TESTIMONIALS

Not only did they help deliver the boxes to Incasso you actually helped me take all 26/27 boxes down 3 flights of stairs and put them outside the room where id be working tomorrow.

This is fantastic service and id just like to make sure the team who helped get a big thank you from me as i really appreciated it!!

Mark Clark

One of the key influencing factors leading to High Technology Lighting using the services of Mail Box Express on an ever increasing scale, was the constant failure of the traditional couriers to adhere to needed delivery deadlines. Our previous courier had on two separate occasions failed to deliver a vital piece of equipment to allow site completion. The answer of “we are allowed to deliver until 5.30” at 5.25 and will not begin a chase, is not acceptable. Whe2 costs were mounting we turned to Mail Box Express, who delivered at 7.30 the next morning, with full driver traceability along the route. The alternative courier delivered five days later. If you require competitive pricing, on a dedicated or guaranteed service, then I would highly recommend Mailbox Express.

Graham Kemp, High Technology Lighting.

Latest Confirmed Traffic Information

M25 clockwise between J21A and J22 | Clockwise | Accident
Location : The M25 clockwise between junctions J21A and J22 . Lane Closures : The hard shoulder, lanes 1 and 2 are closed. Reason : Road traffic collision. Status : Currently Active. Time To Clear : The event is expected to clear between 15:00 and 15:15 on 23 August 2019. Return To Normal : Normal traffic conditions are expected between 15:00 and 15:15 on 23 August 2019. Delay : There are currently delays of 20 minutes against expected traffic. Lanes Closed : There are two of four lanes closed.
A21 southbound at a minor junction between A228 and B2160 | Southbound | Congestion
Location : The A21 southbound between the A228 and the junction with the A262 . Reason : Congestion. Status : Currently Active. Return To Normal : Normal traffic conditions are expected between 13:00 and 13:15 on 23 August 2019. Delay : There are currently delays of 10 minutes against expected traffic.
M25 clockwise within J20 | Clockwise | Congestion
Location : The M25 clockwise between junctions J20 and J21A . Reason : Congestion. Status : Currently Active. Return To Normal : Normal traffic conditions are expected between 13:15 and 13:30 on 23 August 2019. Cause : Road traffic collision. Delay : There are currently delays of 20 minutes against expected traffic.
M6 southbound between J23 and J22 | Southbound | Accident
Location : The M6 southbound between junctions J23 and J22 . Lane Closures : The hard shoulder and lane 1 are closed. Reason : Road traffic collision. Status : Currently Active. Time To Clear : The event is expected to clear between 14:45 and 15:00 on 23 August 2019. Return To Normal : Normal traffic conditions are expected between 14:45 and 15:00 on 23 August 2019. Delay : There are currently delays of 50 minutes against expected traffic. Lanes Closed : There is one of three lanes closed.
M6 southbound within J8 | Southbound | Congestion
Location : The M6 southbound between junctions J8 and J6 . Reason : Congestion. Status : Currently Active. Return To Normal : Normal traffic conditions are expected between 12:45 and 13:00 on 23 August 2019. Delay : There are currently delays of 20 minutes against expected traffic.
M6 northbound between J5 and J6 | Northbound | Broken down vehicle
Location : The M6 northbound between junctions J5 and J6 . Lane Closures : The hard shoulder is closed. Reason : Broken down vehicle. Status : Currently Active. Time To Clear : The event is expected to clear between 14:00 and 14:15 on 23 August 2019. Return To Normal : Normal traffic conditions are expected between 13:30 and 13:45 on 23 August 2019.
A3(M) J2 northbound exit | Northbound | Congestion
Location : The A3M northbound exit slip at junction J2 . Reason : Congestion. Status : Currently Active. Return To Normal : Normal traffic conditions are expected between 12:45 and 13:00 on 23 August 2019. Delay : There are currently delays of 10 minutes against expected traffic.

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