The Mail Box Express Pledge

At Mail Box Express, we understand that you are entrusting us with one of your main business functions. In return for that responsibility we offer you our 10 Point Pledge:

  • Never to hold you to any contracts in which you feel tied.
  • To always represent your business to the highest professional standards and in the best possible light.
  • To maintain our 100% same day delivery rate on your behalf.
  • To not only fulfil your requirements but to add value to your business.
  • To always invest in and use the latest technology so we can provide you with the most efficient service possible.
  • To continually improve customer satisfaction by investing in ongoing training.
  • To only employ drivers who are properly qualified to NVQ level.
  • To keep you in total control at all times by providing online tracking and a highly responsive customer service team and always rectify any issues on the same day.
  • To make sure there is always a driver available when you need one.
  • To never, ever let you or your business down.

We constantly work towards fulfilling our 10 pledges every single day and this is why we are one of the most reputable courier services within the legal and financial industry.


Not only did they help deliver the boxes to Incasso you actually helped me take all 26/27 boxes down 3 flights of stairs and put them outside the room where id be working tomorrow.

This is fantastic service and id just like to make sure the team who helped get a big thank you from me as i really appreciated it!!

Mark Clark

One of the key influencing factors leading to High Technology Lighting using the services of Mail Box Express on an ever increasing scale, was the constant failure of the traditional couriers to adhere to needed delivery deadlines. Our previous courier had on two separate occasions failed to deliver a vital piece of equipment to allow site completion. The answer of “we are allowed to deliver until 5.30” at 5.25 and will not begin a chase, is not acceptable. Whe2 costs were mounting we turned to Mail Box Express, who delivered at 7.30 the next morning, with full driver traceability along the route. The alternative courier delivered five days later. If you require competitive pricing, on a dedicated or guaranteed service, then I would highly recommend Mailbox Express.

Graham Kemp, High Technology Lighting.

Latest Confirmed Traffic Information

M11 J7 northbound exit | Northbound | Broken down vehicle
Location : The M11 northbound exit slip at junction J7 . Lane Closures : Lane one is closed. Reason : Broken down vehicle. Status : Currently Active. Time To Clear : The event is expected to clear between 04:15 and 04:30 on 27 June 2019. Return To Normal : Normal traffic conditions are expected between 04:15 and 04:30 on 27 June 2019. Lanes Closed : There is one of two lanes closed.

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